At Elevate Interior, we endeavor to ensure that the correct product is delivered to the customer, in the correct condition. Because we supply interior/decorative products that can be selected and ordered according to design, colour, size, quantity, and specific project requirements, all products sold by Elevate Interior are generally non-returnable and non-refundable.

Please read this policy carefully before you order.

1. All Products Are Non-Returnable

Once an order has been placed and confirmed, the product(s) ordered cannot normally be returned, merely because the customer has changed their mind, selected a different design or colour, ordered the wrong quantity, or no longer requires the product.

Customers should therefore carefully confirm their product requirements before ordering.

2. See the Product Before Ordering

We encourage customers to make an informed choice.

Customers may:

• Speak to our Sales Team on a video call, to see the product
• Request the Sales Team to provide visual confirmation, or product information
• Order a sample (if available)
• Verify the design, colour, quantity, and other requirements with the Sales Team

Customers may contact our Sales Team for help before ordering.

Sales Team: +91 816 059 1292

Wedding Sales Team: +91 84900 75758

Phone and WhatsApp support are available.

3. Order Cancellation

Once you have placed and paid for an order, we will not be able to cancel the order.

Customers should verify the product, quantity, colour, design, and measurements thoroughly before making a purchase.

4. Wrong Product Dispatched

If we send you the wrong product due to a mistake we have made, our Dispatch Team will need to investigate the issue.

If they confirm it was our mistake, we will arrange collection of the wrong item and delivery of the correct one, subject to availability and after verification.

5. Damaged Product

If your order has arrived damaged, you must fully document the condition of your order.

You should:

1. Record an unboxing video with continuous shots from the moment your parcel is opened
2. Capture footage of the packaging
3. Clearly show the outer shipping label
4. Capture footage of the packaging condition while opening
5. Capture footage of the product condition
6. Record any evidence of damage
7. Send these to the Dispatch Team, within 6 hours of receipt of your order

The Dispatch Team will review your video and determine if the claim qualifies for replacement.

6. Unboxing Video

For damaged or incorrect products, damaged packaging, and claims involving missing items, customers are required to submit a clear unboxing video.

The video must:

• Show a full, uninterrupted shot of the parcel being unopened, including top and bottom of the packaging
• Show the condition of the packaging, from all angles
• Show the outer label/shipping label
• Show the condition of the packaging upon opening
• Show the unboxing of the contents
• Show the condition of the contents upon removal
• Show proof of any damages, variations, or deficiencies

Claims may not be accepted if sufficient evidence of the state of the packaging and contents cannot be presented.

7. Manufacturing Faults

We inspect products before dispatch whenever possible.

If you believe your product has a fault resulting from a manufacturing problem, please notify the Dispatch Team promptly with photographs or videos and order details.

Our Dispatch Team will carry out an investigation and decide whether the issue constitutes a manufacturing defect and qualifies for replacement.

They will then decide whether the matter qualifies for replacement. These decisions will depend upon the nature of the issue, existing evidence, the state of the product, and the relevant order details.

8. Wrong Selection or Mistakes

If an issue arises due to the wrong product or quantity being ordered, wrong measurements or requirements being provided by the customer, or change of mind, a return, or a replacement will not normally be arranged.

However, where there has been a specific discussion with the Sales Team (including a specific quote) regarding a return, arrangement may be available in the corresponding order.

9. Requirement-based Orders

If a product is supplied to order based on the customer’s specifications, measurements, or other details, the item may not be available for return or replacement where this need changes after the item has been completed.

Customers should verify all requirements with the Sales Team before placing the order.

10. Dispatched, Ordered, and Paid For

As we check items before dispatch we cannot re-issue items that have been dispatched, ordered, or paid for but not received by the customer, unless they are the incorrect product or subject to another qualifying factor.

The terms for this situation will depend on the circumstances of the original order and its delivery.

Customers should contact the Sales Team as soon as possible if such an issue arises.

11. Replacement

Where a product is determined to be faulty by the Dispatch Team, a replacement will be provided if available.

The incorrect or unsuitable item may be collected, and a replacement supplied, subject to availability.

The decision will be based on the current condition and identifying evidence.

12. Shipping for Qualified Replacements

If the fault is determined to be due to an issue attributable to the Elevate Interior, the replacement shipping will be borne by Elevate Interior.

If the issue is due to customer selection or input or an issue not attributable to Elevate Interior, the Shipping or other charges may be borne by the customer.

13. Refunds

Refunds are not typically available because all items are non-returnable.

If the matter is sufficiently qualifying and acceptable, a refund may be given (normally to the initial payment method).

The decision will depend upon the original order, the item’s condition, and the evidence presented.

14. Refund Processing Time

When a refund is made, please allow 7-10 days for the refund to be processed.

With the customer’s bank or card provider, the time taken may be longer.

15. Payment Terms

Orders made via the Website

The site requires full 100% prepayment on a Order Confirmation basis.

Cash on Delivery (COD) via the Sales Team

COD arrangements require partial prepayment (20%), with the balance payable before delivery.

The obligation for the balance may be through COD, at the discretion of the Sales Team.

Requests for COD must be made directly to the Sales Team.

16. Customer Sample Orders

Samples are available for some products; however, the ordering process shall follow the usual conditions and there is no general right to return or refund subsequent orders.

17. Contacting the Dispatch Team

If you have received the wrong product or a damaged product, you should direct your response to:

Dispatch Team: +91 93134 46941

Phone and WhatsApp support are available.

For product selection and pre-order questions, contact:

Sales Team: +91 816 059 1292

Wedding Sales Team: +91 84900 75758

Email: elevateinterior.in@gmail.com