Elevate Interior is a company incorporated and registered under the laws of India. You can access elevateinterior.in and know more about us. Privacy is an important subject for us at Elevate Interior.

We respect your privacy and your trust in us.

We are committed to maintaining your privacy, by complying with this privacy policy. In this Policy, we explain what information we gather and how we use, disclose and safeguard that information, and your rights in relation to that information.

1. What information we collect

We gather and process the following types of information when you create a login, register for an account, place an order, or otherwise use our Site:

• Your full name
• Email
• Phone number
• Billing address
• Shipping address
• Any other information that we may require to process and fulfill your order
• Any information and details that you knowingly and voluntarily provide to us regarding any enquiry or query

No information other than the above is required to operate and for us to run and provide our services.

2. How we use the information

To operate our Site and to provide services, we use this information for:

• Creating and managing your account
• Processing and confirming your order, handling payment, arranging dispatch and delivery
• Managing your order and communicating about your order to clarify, handle, or resolve an issue
• Customers’ questions and order handling
• Order-related queries and handling
• Website security purposes
• Website improvement
• Analytics.
• Managing and understanding the general usage of our website

3. Selling your personal information

We do not sell, trade, or rent your personal information to others.

For the sole purpose of fulfilling your orders or requesting the services, we may share your information if reasonably necessary and allowable by law and the purpose is within our operations.

4. Analytics

We use services like Google Analytics in order to understand how visitors use our website. Analytics may provide us with information about pages visited, approximate nature of the use, general device, browser information, general visit information, general use and interactions with our website, traffic, etc.

5. Cookies

We use cookies or similar technologies to remember your preferences for your login session, for the structure of the website to function, for the analytics we perform, and to understand general website use. Similar services including Google Analytics may also use cookies and similar technologies.

You can disable or reduce their use through your browser settings.

6. Third-party websites and links

Our website contains links to Instagram, Facebook, Google Maps, and Google Business Profile for information, communication, and Location.

When you visit those third-party platform, it may collect and process information as per its privacy policy and your agreement with it. We do not control their privacy practices or process information through the links, and we are not responsible for their actions.

7. Registering your account

A login or account is needed to place an order through our website. A login provides us the information to be used to provide the order as to create and maintain your account information that is necessary to provide our services.

8. Placing orders and accepting payments

We will be given the relevant information necessary to place your order for the delivery or service to be provided to you, such as:

• Your contact details
• Your shipping and billing addresses
• Your order details and references
• Your payment details (which may be used by the provider of your chosen payment service)
• Any other details necessary for the processing and handling of your order

We require 100% advance payment for website orders.

We also offer WhatsApp-based or other COD arrangements which require a 20% advance payment, with the amount due for COD to be payable by the customer according to the agreed arrangement.

We do not intend to accept or hold any sensitive or card payment information, such as card or banking details. Any relevant payment details for the relevant payment provider will be handled by the relevant payment provider, under their policies and arrangements.

9. WhatsApp and customer communication

Customers may contact our Sales Team, Wedding Sales Team, or Dispatch Team through WhatsApp.

Information Provided to Us

When you contact us on WhatsApp with information about your enquiry or query, we will use that information to respond to your query and fulfill your order if you make one.

We will not use the information you provide to us for promotional or commercial marketing without your express or implied consent.

You may join an Elevate Interior WhatsApp group or other messaging group or channel providing promotional or commercial messages if you submit your opt-in consent to us.

10. Security

We take reasonable administrative, technical, and physical measures to safeguard the information we collect.

While we will use such measures to protect your information, no electronic transmission or storage of information can ever be guaranteed to be 100% secure.

11. Record retention

We keep personal data for as long as it is reasonably necessary for the purposes set out in this Policy, including:

• To process, confirm and maintain your order
• To manage and maintain your account and orders with us
• To provide you with customer support
• To maintain business records of your orders
• To make sure we comply with our legal and accounting obligations under applicable law
• To resolve issues and enforce our contractual arrangements

We may also delete or de-identify data when it is no longer needed or relevant to our operations, subject to legal or business record-retention requirements.

12. Your rights to your personal data

If you wish to access your data, or ask us to correct or delete your data, you may do so at any time and at no cost by contacting us as set out below.

We will then provide the relevant information or process your request in accordance with applicable law.

Contact us at: elevateinterior.in@gmail.com

13. Children

We have no knowledge of or intention to knowingly collect or use personal information relating to children where such collection and use is forbidden by applicable law.

14. Changes to this Policy

We may revise and publish an updated Policy from time to time as the need arises, and your continued use of our Site will constitute acceptance of such Policy.

15. Contact us

For privacy-related requests such as to access, delete or correct your information, you may contact us at:

Email: elevateinterior.in@gmail.com

Phone Number / WhatsApp:
Interior Sales : +91 816 059 1292,
Wedding Sales : +91 849 007 5758,
Dispatch Department : +91 931 344 6941

Phone and WhatsApp support (8AM – 10PM) and other support for order-related and information. Questions and requests.

Office:
601, The City Center, Near Ambrapali Bridge, Raiya Road, Rajkot – 360001, Gujarat, India.