Privacy Policy

Elevate Interior is a company incorporated and registered under the laws of India. Our website is accessible at https://elevateinterior.in.

At Elevate Interior, we respect your privacy and are committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, store, process, disclose and safeguard your personal information when you visit our website, create an account, place an order, contact our team or otherwise interact with our business.

This Policy also explains how personal information may be processed through our e-commerce platform, payment service providers, customer relationship management systems, business management software, dispatch and delivery partners, communication platforms and other service providers engaged to operate our business.

By using our website or providing your personal information to us, you acknowledge the practices described in this Policy, subject to applicable law and any consent required for particular processing activities.

1. Information We Collect

We collect personal information that you voluntarily provide to us or that is generated when you use our website and services.

1.1 Personal and Contact Information

This may include:

• Full name
• Email address
• Mobile number and other contact details
• Billing address
• Shipping and delivery address
• Business name, company details and GST information, where applicable
• Account username and information necessary to manage your website account

1.2 Account and Order Information

When you register, place an order or contact us regarding a purchase, we may collect:

• Customer account and registration details
• Order numbers, product names, quantities and purchase history
• Billing, shipping and delivery preferences
• Payment status, transaction references and refund information
• Invoice and order documentation
• Order confirmation, cancellation, return, replacement and support records
• Information required to coordinate order fulfilment and delivery

1.3 Enquiry and Communication Information

When you contact our Sales Team, Wedding Sales Team or Dispatch Department through our website, email, telephone, WhatsApp or other supported communication channels, we may collect the information you provide, including:

• Product enquiries and quotation requests
• Business or project requirements
• Messages, attachments, photographs and documents
• Delivery instructions and order-related concerns
• Feedback, complaints and information required to resolve an issue

1.4 Payment-Related Information

When you make a payment, the relevant payment service provider may process information necessary to authorize, verify and complete the transaction.

We may receive payment confirmation, transaction IDs, payment status, refund status and other limited transaction details necessary for our business records.

We do not intend to collect or store complete payment card numbers, card security codes, internet banking passwords, UPI PINs or other confidential payment authentication credentials on our own systems.

Such information should be entered only through the relevant payment provider’s authorized payment interface.

1.5 Technical and Website Usage Information

When you visit our website, certain information may be collected automatically through website infrastructure, cookies, security tools and analytics services, where enabled. This may include:

• IP address and general location information derived from it
• Browser type, operating system and device information
• Pages visited and referring website information
• Session information and interactions with website features
• Cookie identifiers and website preferences
• Technical logs, security events and error information

The information collected depends on the services and technologies enabled on our website.

2. How We Use Your Information

We use personal information for legitimate business purposes and other purposes permitted by applicable law, including:

• Creating, verifying and managing customer accounts
• Processing, confirming and fulfilling orders
• Generating invoices and maintaining transaction records
• Verifying payment status and managing refunds
• Arranging packaging, dispatch, shipment and delivery
• Sharing necessary delivery information with authorized logistics partners
• Coordinating internal sales, wedding sales, dispatch and customer support activities
• Managing enquiries, quotations and business communications
• Responding to complaints, resolving disputes and handling replacement or return requests
• Maintaining customer and order records in our business management systems
• Improving website functionality, performance and user experience
• Monitoring website security, preventing fraud and detecting unauthorized activities
• Maintaining accounting, tax and other legally required records
• Sending service-related notifications, order updates and important policy information
• Sending promotional communications where we have the necessary consent or other lawful basis

We do not use personal information for purposes unrelated to the original purpose of collection unless permitted by applicable law or otherwise appropriately authorized.

3. E-Commerce Platform and WooCommerce

Our website uses WordPress and WooCommerce to provide online shopping, customer account registration, order management and related e-commerce functionality.

When you create an account or place an order, information such as your name, email address, telephone number, billing address, shipping address and order details may be processed by our website and its associated systems.

This information may be used to:

• Authenticate and manage your account
• Maintain your shopping and order records
• Generate order confirmations and invoices
• Process order fulfilment
• Provide customer support
• Maintain website security and prevent misuse

Our website may use authorized plugins, hosting services and related technical providers to operate these functions. Such providers may process information as necessary to deliver their services and subject to applicable arrangements.

4. Zoho and Business Management Integrations

Elevate Interior may use Zoho applications and related business management tools to streamline customer service, sales operations, accounting, inventory, order processing and dispatch coordination.

Depending on the applications and integrations actually enabled, information may be processed through services such as Zoho CRM, Zoho Inventory, Zoho Books, Zoho Desk, Zoho Flow or other relevant Zoho products.

4.1 Customer and Lead Management

Where Zoho CRM or a similar system is used, we may process customer and enquiry information, including:

• Customer name and contact details
• Business name and relevant business information
• Product enquiries and quotation details
• Order references and customer interaction history
• Follow-up notes and support requirements
• Sales status and other information necessary to manage customer relationships

4.2 Inventory, Orders and Accounting

Where applicable, Zoho Inventory, Zoho Books or similar systems may process information necessary to manage:

• Product availability and stock records
• Sales orders and purchase records
• Customer invoices and credit notes
• Transaction references and payment status
• Refunds, accounting and reconciliation records
• Order fulfilment and related business documentation

4.3 Customer Support and Internal Coordination

Where applicable, Zoho Desk, Zoho Flow or other authorized integrations may help us manage support requests, automate approved workflows and coordinate information between our website and internal business systems.

4.4 Purpose and Access

We use these integrations to improve operational efficiency, maintain accurate records, coordinate customer service and fulfil orders.

Access to personal information is limited to authorized personnel and service providers who require it for their assigned business functions.

Zoho and its relevant service providers may process information under their applicable contractual terms, privacy policies and data-processing arrangements.

For further information about Zoho’s privacy practices, please visit Zoho Privacy Policy.

The particular Zoho products and data fields involved will depend on our actual configuration and the integrations enabled at the relevant time.

5. Payment Gateways and Transaction Processing

Elevate Interior accepts payments through the payment methods made available at checkout or agreed upon through our authorized sales channels.

Our payment arrangements may include online payment gateways, UPI, bank transfers and other supported methods.

Where Razorpay or another payment service provider is enabled, the relevant provider may process payment information to authorize transactions, verify payments, detect fraud, issue refunds and comply with applicable legal requirements.

We may receive and retain transaction references, payment confirmation, payment status, order amount, refund status and related records needed to reconcile payments with orders.

Payment providers process information under their own applicable terms and privacy policies. We do not control their independent data-processing practices.

For online website orders, we generally require 100% advance payment unless an alternative arrangement is expressly agreed upon.

For eligible WhatsApp-based or other approved cash-on-delivery arrangements, a 20% advance payment may be required, with the remaining amount payable according to the agreed arrangement.

Customers should never share their UPI PIN, card security code, internet banking password or other confidential payment credentials with our staff through WhatsApp, email or telephone.

6. Dispatch, Logistics and Delivery Partners

To deliver products and fulfil customer orders, we may share necessary information with authorized dispatch personnel, courier companies, transport operators, logistics service providers, delivery partners and other fulfilment providers.

Depending on the delivery arrangement, the information shared may include:

• Recipient’s name
• Contact number
• Shipping and delivery address
• Order number and shipment reference
• Product or package details necessary for handling
• Delivery instructions
• Payment or cash-on-delivery collection status, where applicable

This information is shared only to the extent reasonably necessary for dispatch, shipment, delivery, tracking, proof of delivery, payment collection or resolving delivery-related issues.

Our dispatch team and relevant service providers may use this information to coordinate shipments, communicate delivery updates, verify delivery details and investigate lost, delayed or damaged consignments.

Where shipment tracking or delivery notifications are provided by a third-party service, the relevant provider’s own terms and privacy practices may also apply.

7. WhatsApp, Email and Customer Communication

Customers may contact Elevate Interior through WhatsApp, email, telephone or other communication channels made available by us.

Our communication channels may be used by the Sales Team, Wedding Sales Team, Dispatch Department and other authorized personnel to respond to enquiries and manage orders.

Information you provide through these channels may be used to:

• Answer product and pricing enquiries
• Prepare quotations and confirm orders
• Coordinate payments and delivery
• Provide order updates
• Resolve complaints and service issues
• Maintain records of customer interactions
• Provide other requested assistance

Where authorized integrations or business messaging tools are used, relevant communication details may be processed through those services to support customer service and business operations.

WhatsApp and other third-party communication platforms process information under their own applicable policies and terms.

We do not use information provided in private customer enquiries for unrelated promotional marketing without the necessary consent or other lawful basis.

Customers may separately opt in to receive promotional offers, product announcements or commercial messages through WhatsApp or other channels. Customers can withdraw their marketing consent or opt out of promotional communications at any time.

Service-related communications necessary to manage an existing order may continue where permitted by applicable law.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to operate essential website functions, remember preferences, maintain login sessions, improve security and understand website usage.

Where enabled, Google Analytics or similar analytics services may collect information about website traffic, pages visited, device and browser characteristics, referral sources and interactions with website features.

This information helps us understand how visitors use our website and identify opportunities to improve performance and usability.

Analytics providers may process information under their own applicable terms and privacy policies.

You can manage or disable cookies through your browser settings. Certain website functions, including login and checkout, may not work correctly if essential cookies are disabled.

Where required by applicable law, we will obtain the necessary consent before using non-essential cookies or similar technologies.

9. Sharing and Disclosure of Personal Information

We do not sell or rent customers’ personal information to third parties for their independent commercial marketing.

We may share personal information with the following categories of recipients when reasonably necessary and permitted by applicable law:

9.1 Technology and Hosting Providers

Website hosting providers, WordPress and WooCommerce-related service providers, technical support providers, security services and other infrastructure providers.

9.2 Zoho and Business Software Providers

Relevant Zoho applications and other authorized CRM, inventory, accounting, customer support and business workflow systems used for our operations.

9.3 Payment Service Providers

Payment gateways, banks and other authorized payment providers for transaction authorization, verification, reconciliation, refunds and fraud prevention.

9.4 Dispatch and Logistics Providers

Courier companies, transport operators, delivery agents and logistics providers for order fulfilment and delivery.

9.5 Communication Providers

Email, telephone, WhatsApp and other messaging or customer communication providers used to respond to customers and deliver service-related messages.

9.6 Analytics and Security Providers

Website analytics, diagnostics, fraud prevention and security providers, where enabled and as necessary for the relevant purpose.

9.7 Legal and Regulatory Authorities

Government authorities, regulators, courts, law enforcement agencies, professional advisers or other parties where disclosure is required by law, legal process or a lawful request, or is necessary to establish, exercise or defend legal claims.

We may also disclose relevant information in connection with a business restructuring, merger or transfer of business assets, subject to applicable law and appropriate safeguards.

We expect service providers that process personal information on our behalf to handle it in accordance with their applicable contractual obligations and relevant legal requirements.

10. International Data Processing

Some third-party service providers may process or store information on servers located outside India, depending on the services used, account configuration and applicable service arrangements.

Where personal information is transferred internationally, we will take the measures required by applicable Indian law and any other applicable legal requirements.

The location of data processing may vary by provider and service. Customers should also review the relevant provider’s privacy documentation for further information about its data-handling practices.

11. Data Security

We take reasonable technical, administrative and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, misuse or destruction.

Depending on the systems used, these measures may include access restrictions, secure account authentication, software updates, secure payment processing, system monitoring and limiting access to authorized personnel.

We also expect relevant service providers to maintain appropriate security measures under their applicable arrangements.

However, no website, electronic transmission, database or storage system can be guaranteed to be completely secure. We cannot guarantee absolute security against every possible threat.

If a personal data breach occurs, we will take the steps required under applicable law, including applicable notification requirements.

12. Data Retention and Deletion

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, subject to applicable legal obligations.

Retention periods may depend on the type of information, the nature of the transaction, the services involved and applicable legal requirements.

We may retain information to:

• Maintain customer accounts and order history
• Complete orders, deliveries, returns and refunds
• Provide customer support and resolve disputes
• Maintain accounting, taxation and business records
• Meet legal and regulatory obligations
• Prevent fraud and protect our business
• Establish, exercise or defend legal claims

When personal information is no longer required, we will take appropriate steps to delete or anonymize it, subject to applicable law and legitimate record-retention requirements.

Copies of information may remain in secure backups or records maintained by service providers for a limited period in accordance with their retention practices and applicable obligations.

Deleting a website account may not immediately remove transaction records that we are legally required or otherwise permitted to retain.

13. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request information about the personal data we process about you
• Request correction or updating of inaccurate or incomplete information
• Request deletion of personal information where applicable
• Withdraw consent where processing is based on consent
• Opt out of promotional communications
• Raise a privacy concern or submit a complaint
• Exercise other rights available under applicable law

To submit a request, contact us using the details provided in the Contact Us section.

We may need to verify your identity before processing a request to protect your information from unauthorized access.

We will respond to requests in accordance with applicable law. Certain information may need to be retained where required by law or where another lawful basis for retention applies.

If you withdraw consent for information that is necessary to provide a requested service, we may be unable to continue providing that service.

14. Children’s Privacy

Our website and services are intended for individuals who can lawfully enter into transactions or act through an authorized representative where required.

We do not knowingly collect children’s personal information where such collection is prohibited by applicable law.

If we become aware that personal information has been collected in circumstances that violate applicable legal requirements, we will take appropriate steps to address the matter.

15. Third-Party Websites and Services

Our website may contain links to third-party websites, including social media platforms, Google Maps, Google Business Profile and external payment or service provider websites.

When you access these websites or use their services, your information may be collected and processed under their respective privacy policies, terms and settings.

Elevate Interior does not control the independent privacy practices of these third parties and is not responsible for their processing of information outside our control.

We recommend reviewing the applicable privacy policy before sharing personal information with an external service.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, payment methods, technology integrations, service providers or applicable law.

The revised version will be published on this page with an updated revision date.

Where required by applicable law, we will provide notice of material changes or obtain consent where necessary.

Your rights in relation to personal information will remain subject to applicable law, irrespective of any general statement about continued website use.

17. Contact Us and Privacy Requests

For questions about this Privacy Policy, or to request access, correction or deletion of personal information, please contact Elevate Interior using the details below.

Email: elevateinterior.in@gmail.com

Website: https://elevateinterior.in/

Phone and WhatsApp Contacts:

• Interior Sales: +91 816 059 1292
• Wedding Sales: +91 849 007 5758
• Dispatch Department: +91 931 344 6941

Support Hours: 8:00 AM – 10:00 PM

Office Address:

601, The City Center, Near Ambrapali Bridge, Raiya Road, Rajkot – 360001, Gujarat, India.

For privacy-related requests, please mention “Privacy Request” in the subject line of your email so that we can direct your request to the appropriate team.

We are committed to handling privacy enquiries responsibly and in accordance with applicable law.

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